Payment is completely secure on the Bon Parfumeur website thanks to our partnership with Shopify Payment and the 3D Secure System, which helps combat payment fraud. We pay great attention to the processing of personal data; we do not store your credit card information, and the information is sent directly and exclusively to our banking institution Stripe, recognized for its reliability. When you pay on our site, the transaction is completely secure. A small padlock appears at the bottom of your browser or at the top of your screen near the search bar to indicate this. The banking information you provide is encrypted and will never circulate unencrypted over the Internet.

Your credit card will be charged at checkout. You will receive an order confirmation email indicating the amount charged to your payment method.

We're sorry to hear that! If your payment is declined, your order will not be confirmed. We invite you to try again with another payment method or contact your bank for more information. We are available to help you by email at contact@bonparfumeur.com

Yes, we offer 3 interest-free installments through our partner Alma for orders over €50 to the following countries: France, Spain, Belgium, Germany, and Italy. Payment in installments is not possible below this amount. To take advantage of this option, simply select the “3 interest-free installments” option at the checkout stage. You will then be redirected to our partner Alma to pay for your order in 3 interest-free installments over 90 days.

During checkout, you can add your discount code in the dedicated tab. If you're trying to place an order from your mobile phone, you'll need to click the "Details" button at checkout to enter your discount code. If you have any problems with your discount code, please contact us at contact@bonparfumeur.com.

You can offer a gift card to your loved ones here .

We will mail you a lovely gift card with full instructions on how to redeem it online.

If you wish to send the gift card directly to the recipient, you can add your name and a short personalized message by contacting us by email at contact@bonparfumeur.com with your order number.

A printable version will also be sent to you by email within 24 hours.

Gift cards must be ordered separately and cannot be purchased at the same time as other items.

Gift cards are valid for one year on our e-shop and in Bon Parfumeur stores.

If you would like to know the balance of your gift card, you can contact us at contact@bonparfumeur.com

You can change your delivery address directly when placing your order. You will always be asked to confirm your delivery address when placing your order. Additionally, you can directly edit your saved addresses from your customer account. Log in to your account, click on "View addresses" and then "Add a new address" or modify an existing one using the "Edit" button.

After validating and paying for your order, you will receive an email confirming that your order has been registered. If you do not see this email, some confirmation emails may be delayed or filtered to prevent spam. In this case, please send us a message at contact@bonparfumeur.com to verify that your order has been processed correctly.

We understand this can happen. Please email us as soon as possible at contact@bonparfumeur.com. We will do our best to cancel your order before it ships. Orders can only be canceled before they are shipped. If the order has already been shipped, it will need to be returned.

We're committed to doing our best for you and the planet! As part of this effort, we've chosen not to send paper invoices in our packages. However, you can obtain an invoice for your order by contacting us by email at contact@bonparfumeur.com.

No, we do not yet ship worldwide. Currently, our fragrances only ship to the European Union, the United Kingdom, and the United States. If you are not in one of these shipping areas, we will be happy to provide you with a list of our stockists here .

In France and Monaco: Mondial Relay delivery is free for all orders over €50. Below this amount, a delivery fee of €3.90 will be applied to the order.

In the European Union:

For the following countries : Germany, Austria, Belgium, Italy, Luxembourg, the Netherlands, Portugal, and Spain: Mondial Relay delivery is free for all orders over €50. Below this amount, a delivery charge of €4.90 will be applied to the order.

For the following countries : Bulgaria, Denmark, Estonia, Finland, Hungary, Ireland, Lithuania, Poland, Czech Republic, Romania, Slovakia, Slovenia and Sweden: standard delivery is €6.90 for any order over
€50. Below this amount, a delivery charge of €6.90 will be applied to the order.

In Switzerland: Standard delivery costs €25 for all orders.

In England: Standard delivery is free for all
orders over €50. Below this amount, a delivery charge of €6.90 will be applied to the order.

In the United States: Standard delivery is €4.90 for
any order over €50. Below this amount, a delivery charge of €9.90 will be applied to the order.

Our delivery policy may change for some
products or certain special offers. In such cases, you will find the applicable delivery policy on the product or offer page concerned.

It depends on your situation. We ship European orders from France. Therefore, some destinations may apply customs duties when importing French products. This is particularly the case for Switzerland, Iceland, Norway, Albania, Montenegro, etc.

Orders to the United Kingdom and the United States are shipped, with some exceptions, directly from the country of delivery. This reduces delivery times and eliminates customs duties on these orders.

We remind you that the customer is considered the importer of the product when placing an order on a foreign website. As such, it is your responsibility to inquire about the product import conditions in your country of delivery and to pay any import taxes required by customs. Bon Parfumeur cannot be held responsible for import fees related to an order.

Through our online store we offer two to three types of deliveries

In France: Delivery to collection points: your order will be delivered directly to the collection point of your choice within 3 to 6 working days from dispatch via Mondial Relay. The delivery time for your order begins when you receive the shipment confirmation email.
Standard delivery: Your order will arrive at your home within 3 to 5 business days from the date of dispatch via Colissimo. Deliveries are made Monday through Friday. The delivery time for your order begins when you receive your shipment confirmation email.
Express Delivery: Your order will arrive within 1 business day of dispatch via Chronopost. Deliveries are made Monday through Saturday. Your order's delivery time begins when you receive your shipment confirmation email.

In the United Kingdom: Standard Delivery: Your order will arrive at your home within 3 to 5 working days from dispatch via Royal Mail 2nd Class or 1st Class. Deliveries are made Monday to Friday. The delivery time for your order begins when you receive your dispatch confirmation email.
Express Delivery: Your order will arrive within 1 business day of dispatch via DPD. Deliveries are made Monday through Saturday. Your order's delivery time begins when you receive your dispatch confirmation email.

In the United States: Standard delivery: Your order will arrive at your home within 5 to 7 business days from the date of shipment via USPS or Fedex Ground. Deliveries are made Monday through Friday. The delivery time for your order begins when you receive your shipment confirmation email.
Express Delivery: Your order will arrive within 3 business days of dispatch via FedEx 2nd Day. Deliveries are made Monday through Saturday. Your order's delivery time begins when you receive your shipment confirmation email.

In the European Union: Standard delivery: Your order will arrive at your home within 5 to 7 business days from the date of dispatch via Colissimo. Deliveries are made Monday through Friday. The delivery time for your order begins when you receive your shipment confirmation email.
Express Delivery: Your order will arrive within 3 to 5 business days from the date of dispatch via Chronopost. Deliveries are made Monday through Saturday. The delivery time for your order begins when you receive your shipment confirmation email.

Please note that the order preparation time (between 1 and 4 working days) is added to the delivery times listed below. We do our best to ship your orders placed before 11 a.m. the same day, but during busy periods such as sales or Christmas, delivery times may be extended to 3 working days.

Yes, we now offer delivery to relay points, but only in France!
With this service, your order will be delivered directly to the collection point of your choice within 3 to 6 business days from the date of dispatch via Mondial Relay. The delivery time for your order begins when you receive the shipment confirmation email.

Our e-shop serves France, the European Union, the United Kingdom, and the United States. You can access it at https://www.bonparfumeur.com. For orders to Indonesia, you can visit this site .

You can track the progress of your order using your "Tracking Number" provided by email when your order was confirmed to be shipped (confirmation emails may be delayed or filtered to avoid spam, but this should be easy to resolve). With this number, you can log in to the post office website and track your shipment (https://www.laposte.fr/professionnel/outils/suivre-vos-envois). If your Tracking Number does not work, you can contact us at contact@bonparfumeur.com for more information.

To find out the estimated delivery date of your order, please have your "Tracking Number" which was sent to you by email when your order was confirmed and log on to the Post Office website.

If your tracking number is not working, see the question: My tracking number is not working.

Occasionally, some confirmation emails may be delayed or filtered to prevent spam. If this is the case, please contact us at contact@bonparfumeur.com for more details on your shipment.

We generally ship all orders placed before 11am the same day. During busy periods, such as sales or Christmas, our processing times may be extended to 3 business days. This is exceptional, and we will notify you if this occurs. Please also note that during these exceptional periods, carriers are also doing their best to deliver on time. However, it is possible that they may extend their delivery times by one or two business days.

We know this can happen. Please email us as soon as possible at contact@bonparfumeur.com. We will do our best to modify it before shipping.

We're sorry to hear you can't track your order. It's quite frustrating, especially when you're eager for it to arrive! Please contact us directly at contact@bonparfumeur.com and we'll check the latest shipping information for your order. Please note that sample shipments do not include a tracking number. They are shipped by envelope and generally delivered within 3 business days in France. If you have not received your samples after 6 business days, we invite you to contact us by email for more information.

If you are not there when your order is delivered, our carrier may deliver your package to a collection point. The carrier will then inform you of the address of the collection point where you can collect your order and the deadline by which the collection point will retain it. After this date, your package will be returned to us and we will resend or refund your order. If this is your situation, you can contact us at contact@bonparfumeur.com for more information.

Don't worry, we're doing everything we can to deliver your order as soon as possible! First of all, please note that the delivery time for your order begins from the moment you receive the order confirmation email. The delivery time does not include Sundays and public holidays. In addition, given the exceptional circumstances related to the health crisis, delivery times may be extended by several days. However, if you still haven't received your package, please don't hesitate to send us an email at: contact@bonparfumeur.com. We will check the status of your order!

Please email us as soon as possible at contact@bonparfumeur.com. We will do our best to find a solution.

We accept exchanges for opened or unopened products within 14 days of receipt of the package. If you would like to exchange your item, please contact us at contact@bonparfumeur.com and we will be happy to assist you. Please also note that we do not accept exchanges or returns of samples.

We're offering a discovery offer with 5 mini-perfumes for just €15! You'll then receive a €15 voucher to use on your next order! A great opportunity to try out the fragrances you're craving before buying your favorite in a larger size! Try our discovery offer HERE

Please note that we do not accept exchanges or returns of samples and mini perfumes.

We want your fragrance to be just like you, and that's why we'll do everything we can to ensure your Bon Parfumeur order is right for you. If, for any reason, you're not satisfied with your purchase, we'll refund you, no questions asked. To do so, simply write to us at contact@bonparfumeur.com within 15 days of receiving your order and return your product as outlined in our return policy.

However, we reserve the right to limit the "satisfied or refunded" guarantee to a single use per customer. This guarantee also does not apply to samples.

You can find our products on our e-shop, in our boutique in Paris at 11 rue des Francs Bourgeois, 75004 and in many points of sale around the world. For details of the nearest resellers you can consult this page .

Yes, all our samples are available for sale here .

Please note that sample shipments may incur shipping charges depending on the country of delivery. All sample sales are final and no returns or refunds will be accepted for these products. They are also not subject to the money-back guarantee.

We're sorry to hear you can't find what you're looking for in our online store! There are several possible answers to this question: We're out of stock, but don't worry! Your favorite products should be back in stock very soon! Don't hesitate to come back to our website in a few days. If it's a limited edition, it's possible that the product is no longer online but we still have inventory. You can contact us at contact@bonparfumeur.com for more information.

To obtain details of the nearest resellers you can consult this page .

Perfumes are designed according to an olfactory pyramid. When you spray a fragrance, the first facets you perceive are the top notes. They are often quite fresh and evaporate fairly quickly on your skin, within a few minutes. As they dissipate, the heart notes are revealed, which will stay with you for a few hours. The scent you smell at the end of the day presents the base notes, the less volatile raw materials like woods. Your daily life will quickly become imbued with them.

You can read more about top, middle and base notes here .

All our products are designed and developed in France.
You can get more information about made in France here .

Yes, our perfumes contain alcohol, water, and (fragrant) ingredients. No coloring, no preservatives. You can learn more about creating a perfume here .

No, we do not test any of our products on animals. Bon Parfumeur is committed to animal welfare and does not require its partners to do so either. Animal testing is banned in the European Union and has recently become non-mandatory in China. You are aware of our commitment to respecting the planet. From the beginning, we have categorically refused these tests and prefer not to open the sale of our products to a market that would impose them on us.

Yours! Perfume is very personal, but we can give you some advice. What you need to remember: perfume lasts longer on warmer parts of your body. This could be the neck, the hollow behind the ear, or the wrists. Some people prefer a few sprays on their clothes. Have you ever tried Mix & Match ?

Perfume professionals all agree: a fragrance doesn't really have a date after which it can no longer be used. To guarantee a unique olfactory experience, some perfume houses choose to write a shelf life date on the packaging. Sometimes located under the bottle, this "principal" date is generally 30 months. For perfume addicts, don't worry, the bottle empties much more quickly... Find all our tips for preserving your perfume by clicking here .

Our perfumers are always looking for the finest natural ingredients, as well as some safe synthetics. Some raw materials are too allergenic, and some notes don't exist in nature. Each ingredient has been carefully examined to meet the strictest health and safety standards. Sometimes, it's also wise not to deplete our beloved planet's reserves and to use an ingredient that's olfactorily close. Our perfumes are formulated with between 82% and 97% naturally derived ingredients. You can learn more about our clean fragrances here.

This is extremely rare, but each skin is unique. We are truly sorry, please contact us by email at contact@bonparfumeur.com.

Yes, with pleasure! Our fragrances are created for you and with you. We are delighted to receive your opinions and to know what you expect from us. Do not hesitate to send your ideas and requests to contact@bonparfumeur.com. Do not hesitate to send your ideas and requests to contact@bonparfumeur.com. Our perfume creators are always listening to our community. You can also create your own scent by combining several fragrances from the collection and play mix & match. Learn more about mix & match right here: https://www.bonparfumeur.com/pages/perfume-layering

Yes, you can fill out this form to be part of our list of test customers.